Digital Product Refund Policies.
When you purchase a digital product, such as Learn Lingue software, it's essential to understand your rights in case you change your mind about the purchase. Unlike physical goods, legislation on digital product returns can vary, and each sales platform has its own rules. This page was created to clarify the policies of the main platforms where Learn Lingue may be sold, helping you make an informed decision and know how to proceed if necessary.
Analysis of Policies by Platform
We researched the listed platforms to understand their general approaches to digital product refunds. It's important to note that in many cases, the specific policy is set by the seller themselves (in this case, the Learn Lingue developer) within the limits allowed by the platform.
Sellfy
The Sellfy platform does not detail a universal refund policy on its main page. However, they mention that they offer tools for sellers to "handle fraudulent refund disputes with detailed logs." This indicates that the platform allows creators to configure their own policies and resolve cases individually. If Learn Lingue is sold here, you'll need to check the specific product page or contact the seller's support to know the applicable terms.
Lemon Squeezy
Lemon Squeezy acts as a "Merchant of Record," meaning they assume full legal responsibility for the transaction, including taxes, compliance, and typically the refund process. Although the resources page doesn't specify standard terms or conditions, this structure suggests they would have a centralized policy and defined processes for handling refund requests. The buyer should contact Lemon Squeezy support in case of problems.
FastSpring
Like Lemon Squeezy, FastSpring also defines itself as a "Merchant of Record." They emphasize that they take responsibility for all checkout complexity, including "fraud prevention" and "sales taxes." This position normally implies that FastSpring manages a cohesive refund process in compliance with the laws of the countries where it operates. The exact policy, however, is not explicitly stated in the marketing material analyzed.
Paddle
Paddle is another platform that operates under the "Merchant of Record" model. They state they manage "your payments, tax and compliance needs." This comprehensive approach often includes administering refunds and chargeback disputes. Therefore, if the purchase is made through Paddle, they would be the main point of contact for any refund request, following their own regulatory policies.
Digistore24
Digistore24 has a very clear operational model: they act as a "Reseller." This means the sale is made in their name. They highlight that they handle the entire operation, including "Reklamationsbearbeitung und Rückgabeverwaltung" (complaint processing and return management). This is one of the most direct mentions of return policies among the platforms analyzed. The concrete policy, however, should be detailed in their Terms of Service.
Gumroad
The conversion-focused marketing page of Gumroad doesn't go into detail about refund policies. The platform is designed to be simple and straightforward for creators. In these cases, the refund policy is usually a setting that the seller (the Learn Lingue creator) chooses when configuring the product. It's essential to read the terms on the checkout page before completing the purchase.
Payhip
It was not possible to access the Payhip website content for analysis, as the return was a 403 error (Access Forbidden). For information about their refund policy, it's recommended to visit the Help section or Terms of Use of the official Payhip website directly.
Practical Summary: What to Do When Purchasing Learn Lingue
Based on the analysis, the refund guarantee depends less on the nature of the software (Learn Lingue) and more on where and how you buy it. Follow these steps to protect yourself:
Essential Steps for a Safe Purchase: 1) Identify the platform at checkout. 2) Look for the "Refund Policy" link before paying. 3) If in doubt, contact platform support BEFORE purchasing. 4) Keep the transaction receipt.
1. Identify the Platform: During the checkout process, you'll know which platform (Sellfy, Lemon Squeezy, etc.) is processing the payment.
2. Read the Terms Before Buying: Look for links like "Refund Policy," "Terms of Sale," or "FAQ" on the checkout page or the seller's website. This is the most important information.
3. Understand the Model: If it's a "Merchant of Record" platform (Lemon Squeezy, FastSpring, Paddle) or "Reseller" (Digistore24), the refund process will be centralized by them. Otherwise, you'll negotiate directly with Learn Lingue support.
4. Keep the Receipt: Save the purchase confirmation email and license key.
5. In Case of Problems: Direct your request first to the support of the platform used. If they don't resolve it, contact official Learn Lingue support (support@learnlinguesoftware.space).
About Learn Lingue Software
As described on its website, Learn Lingue is a standalone software for language learning and teaching. It's a one-time purchase, not a subscription. After acquisition, you download the program and receive a license key for activation. The platform supports learning in six languages (Portuguese, English, German, French, Italian, and Spanish) and offers tools for both students and teachers to create teaching materials. This nature of "lifetime software license" is a crucial factor in the refund policy, since the product is delivered and can be used immediately after activation.
